NEW SHOP. SAME PEOPLE. SAME PASSION.

FAQ

Where is Caesars Coffee shop located?

Our address is Unit 1/ 222 The Entrance Road, Erina NSW

 

How is my order delivered?

We use Australia Post to send your package by mail, as it is the most cost effective for most orders. Central Coast and Sydney residents ONLY can choose the courier option for parcels under ten kilos. Orders over $150 posted via Australia Post for delivery to NSW ACT VIC & QLD are free of charge for postage. All other orders to NSW VIC ACT & QLD have a flat rate of $9.95. Please check the postage costs table below for all other states (based on weight). Most orders are sent out using prepaid satchels.

 

How long will it take to arrive by post?

Your order is packed up and sent within 24 hours of receiving it, and should take the usual amount of time as a typical letter sent through the mail.

 

How long will it take to arrive by courier?

We will telephone and confirm with you which day someone will be available to receive the order. A second courier charge will apply if no-one is there to receive the order. (Courier option only for Central Coast and Sydney locations).

 

How can I pay for my order?

We accept credit card payments via Shopify's secure payment gateway, or by bank deposit

 

Do you have online gift cards?

Yes we have online gift cards which are delivered by email and have instructions included for redeeming them online. 

 

Can I order a product from your range that isn't on the website?

Yes, if it is an nonperishable item it should be okay. You will have to place your order via telephone and pay with your credit card.

 

What if something I order isn't in stock?

In the unusual case that something is unavailable we will contact you or just send what we do have in stock and the remainder of your order as it arrives (one postage charge only)

 

What is your privacy policy?

Click this link to read our Privacy Policy

 

Do you accept returns?

If an item you ordered is incorrect or damaged on arrival, please contact us immediately by email caesarscoffee@yahoo.com.au or telephone at 02-43651988. We are unable to do refunds for change of mind purchases. Food products can't be returned and re-sold due to health and safety regulations, so please choose carefully.


How do I know which grind to choose?

Take a look at our Grind Guide

 

Do you post to other countries besides Australia, and how much does it cost?

Caesars Coffee post to Australia only. Postage costs for orders within Australia are listed below.

 

 

 Postal charges within Australia

Cost

Orders over $150 sent via Australia Post for delivery in NSW,VIC,ACT,QLD

Flat rate all orders sent via Australia Post for delivery in NSW,VIC,ACT,QLD

Free

$9.95

Australia Post 0-450g

$8.95 satchel
Australia Post 450g - 2.8Kg $13.95 satchel
Australia Post 2.8 Kg - 4Kg $14.95
Australia Post 4 Kg - 6 Kg $16.95
Australia Post 6 Kg - 10 Kg     $19.95
Courier to Sydney or Central Coast address only 0-10 Kg

 

$14.95

 

 

(Please note, the guidelines above for postage also allow for any packing material of your items for protection)


Other enquiries? 

Contact us at info@caesarscoffee.com.au or telephone 02-43651988 if you have any other questions or need further help.